Frequently Asked Questions

Frequently Asked Questions

Orders

How do I track my order?
Once your order ships, you'll receive a tracking number via email. Allow 24–48 hours for tracking to update.

Can I cancel or modify my order?
Orders are processed quickly. Please contact us at shop@jemaclothing.com as soon as possible and we'll do our best to help.

Shipping

Where do you ship?
We currently ship within the United States only.

How long does shipping take?
Orders are processed within 1–3 business days. Delivery times vary by location and shipping method selected at checkout.

Returns & Exchanges

What is your return policy?
We accept returns within 14 days of delivery on unworn, unwashed items with tags attached. Sale items are final sale. Please read our full Return & Refund Policy for complete details.

How do I start a return?
Email us at shop@jemaclothing.com with your order number and reason for return.

Do you offer refunds?
We issue store credit or exchanges, not refunds to the original payment method.

Sizing

How do I find my size?
Check our Size Guide for measurements and fit recommendations.

Contact

How can I reach you?
Email us at shop@jemaclothing.com or DM us on Instagram @JEMAthebrand. We respond within 1–2 business days.